ENCAUSTIC CEMENT TILES

– Transaction Rejection or Dispute
If the cardholder rejects the transaction (e.g. requests a refund or dispute), we encourage customers to contact us directly to resolve the issue.
We are committed to handling issues fairly and amicably.
If the transaction is eligible for a refund under the policy, the refund will be processed via the original form of payment after review and approval.

– Proof of transaction and identity
To prevent fraud and comply with card company regulations, we may request and securely store the following information at the time of transaction:
+ Copy of the cardholder’s passport or official identification
+ Cardholder’s signature on the invoice or purchase receipt
+ Confirmation of receipt (e.g. signed delivery note or photo taken upon receipt)
These documents will only be used in the event of a dispute and will be kept confidential in accordance with our privacy policy.

– Refund Conditions
Refund requests must be submitted within 07 days from the date of purchase.
The product must be intact, unused and in its original packaging (if applicable).
Digital products or services are only refundable if they have not been accessed or used.

– Non-Refundable Items:
Sale items, custom orders and gift cards are non-refundable.
Any item returned after 07 days of delivery will not be eligible for a refund.

– How to request a refund
Please email [solayavvv@gmail.com] with the following information:
Date of receipt
Reason for refund
Illustrative image (if available)

– Processing Time
Once the request is approved, the refund will be processed within 5–10 business days to the original form of payment.

– Shipping costs
Shipping costs are non-refundable. The customer is responsible for return shipping costs, unless the reason for the return is due to our fault (e.g. defective goods, wrong goods).